FAQ

Yes. You get exclusive use of an entire Apple Mac mini M4 physical machine's. This means you get the most nativephysical machine'sYes. You get exclusive use of an entire. This means you get the most native Apple Silicon performance, free from noisy neighbors, with fully predictable tail latency.

Each device is equipped witha premium direct connection to mainland China; the Singapore node connects to, not shared with other users. The Hong Kong node offersEach device is equipped with, not shared with other users. The Hong Kong node offers CN2 GIA a premium direct connection to mainland China; the Singapore node connects to Equinix SG1 global internet exchange points; the Tokyo node uses dual-route NTT / KDDI premium links.

We currently offer the following 6 nodes. Select your preferred location on the purchase page:

🇭🇰 Hong Kong — CN2 GIA premium line, extremely low latency to mainland China
🇸🇬 Singapore — Southeast Asia hub, globally connected
🇯🇵 Tokyo — NTT / KDDI dual routes, low latency across Asia-Pacific
🇰🇷 Seoul — Top-tier Korean IDC, connecting Northeast Asia
🇺🇸 US East — Virginia, covering the US East Coast
— California, connecting Asia-Pacific and North America — California, connecting Asia-Pacific and North America

Log in to the console and click 「noVNC」Log in to the console and click

To use the native VNC client (such as macOS"Screen Sharing"), go to Finder → Go → Connect to Server, enter To use the native to connect, and enjoy smoother graphical interaction.

After provisioning, the full SSH command is displayed on the instance details page. Click to copy, then run it with any OpenSSH client:

ssh username@your-ip-address

The initial password is revealed once by clicking the view button in the console. For better security, we recommend switching to SSH key authentication and disabling password login after your first login.

On the instance details page in the console, three power action buttons are available in the top-right corner:

Power On — Boot the device from a powered-off state, typically within 30 seconds
Shut Down — Gracefully shut down macOS before cutting power
Restart — System-level restart, suitable for kernel updates or frozen environments

Action status updates in real time. Refresh the page to see the latest running state. If an action is unresponsive for a long time, submit a ticket for engineer assistance.

Via Thunderbolt 5 (120 Gbps bidirectional bandwidth)Via

Typical use cases:
• Large-scale AI inference: multi-node parallel processing for larger model parameters
• Distributed compilation / build: Xcode distributed build acceleration
• Content production pipeline: multi-machine parallel video rendering and audio processing

For pricing on linked configurations, contact support or submit a ticket from the console.

After successful payment, the system willautomatically trigger the provisioning process, usually within 3–5 minutesAfter successful payment, the system will

If instance information does not appear within 10 minutes, please refresh the console or contact support to confirm.

Log in to the console and go to "My Instances"Log in to the console and go to

• CPU model and core count (Apple M4 10-core)
• Unified memory capacity (16GB / 24GB / 32GB)
• NVMe storage capacity and expansion drive status
• Public IPv4 address and data center location
• System version and current running status

the console's "Billing Center"the console's

• Order status: Active / Expired / Cancelled
• Expires: hourly countdown
• Renewal records: payment history and invoice downloads

The console does not currently support direct renewal. To renew, place a new order on the purchase page after expiration, or contact support before expiration to arrange renewal.

We offer multiple contact methods, staffed by on-call engineers around the clock:

Ticket system (recommended) — Click "Submit Ticket" in the console; include your instance ID and reproduction steps to help engineers locate the issue quickly. Typical response within 2 hours.

Email support — Send to support@leanvps.com, please include your account and problem description

Live chat — Live chat bubble in the bottom-right corner of the console, with real-time responses during business hours

For urgent issues (such as an unresponsive device or data anomalies), please use the ticket system and mark it as "Urgent" — we will prioritize these requests.